Privacy Policy

Information Collection & User Registration

In order to order from this Web site, you must first complete the registration form to create an account.  During registration you give contact information (such as name, phone number and email address). We use this information to process your order and to contact you with newsletters and promotions etc. if you elect to join our mailing list. 

Audio Elevation is the sole owner of the information collected on AudioElevation.co.uk.

 

We do not store credit card details nor do we share customer details with any 3rd parties

 

Orders

If you purchase a product from us, we will use the information you provided when you created your account.

All financial information such as your credit card details are collected on a secure server and is deleted once the order has been completed.

We use this information for billing purposes and to fill your orders.  If we have trouble processing an order, we will use this information to contact you.

 

Surveys or Contests

From time-to-time we may provide you the opportunity to participate in contests or surveys on our site.  If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information.  The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

We use this information to notify contest winners and award prizes, to tailor our products to match customer needs, to monitor site traffic and to send participants an email  newsletter.

We may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users’ personally identifiable information for any other purpose.

 

Tell-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address.  We will automatically send your friend a one-time email inviting him or her to visit the site.  Audio Elevation does not store this information.

Communications from the SiteNewsletters, Special Offers and Updates

We will occasionally send you information on products,  special deals, promotions etc.  You can sign up for these emails from us by electing to join our mailking list when you register an account with us.

Out of respect for your privacy, we present the option not to receive these types of communications.  To opt in or out just visit the Account Update page and amend your details.

 

Customer Service

We will communicate with you in response to your enquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

 

Profile

We store information that we collect through cookies, log files, clear gifs, and/or third party sources to create a “profile” of your preferences.

We do not share your profile with other third parties.

 

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site

 

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files.  This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

We use a third-party tracking service that uses cookies or log files to track non-personally identifiable information about visitors to our site.

 

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies.  We use session cookies to remember your cart contents. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

We set a persistent cookie to store your passwords, so you don’t have to enter it more than once.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as ordering online will be limited.

 

Links to other sites.

This Web site contains links to other sites that are not owned or controlled by Audio Elevation. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

 

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update or delete it by logging into your account or by emailing our Customer Support at sales@audioelevation.co.uk or by contacting us by telephone or postal mail at the contact information listed below.

 

Security

The security of your personal information is important to us.  When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send email us at sales@audioelevation.co.uk

 

We do not store credit card details nor do we share customer details with any 3rd parties

 

Business Transitions

In the event Audio Elevation goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred.  You will be notified via email of any such change in ownership or control of your personal information.

 

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently.  If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

 

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at: sales@audioelevation.co.uk